We are a Network Veka National Customer Satisfaction Award 2017 Finalist!
We are delighted to announce we have reached the finals of the 2017 Network Veka Customer Satisfaction Awards.
Out of over 140 installers throughout Britain and Ireland, this award is given for achieving the highest customer satisfaction rates, which is gathered from independent customer feedback ranging from the sales process to the installation and the quality of the products installed.
The Independent Network from Network Veka ensures that customers can trust they have chosen the right installer as members undergo checks for the highest quality standards. At Rodda and Hocking we are very proud to be a member of Network Veka as it helps give our customers complete peace of mind.
Audited Customer Satisfaction Report – February 2018
The following report is a true and accurate reflect of questionnaire responses from our customers.
The information contained within this report has been provided by our customers in order to maintain the highest standards. This data has been compiled from a total of 9 orders between the dates of 01/02/2018 and 28/02/2018.
- Were the undertakings of the sales representative completed to your satisfaction? Score: 100%
- Were the fitters courteous and efficient? Score: 100%
- Was the installation completed professionally? Score: 100%
- Was your home left free of work debris? Score: 100%
- Given that trust is important when letting people into your home, based on your experience would you recommend this Network member to friends and family? Score: 100%
- Was communication with the installer satisfactory? Score: 100%
- Are you happy with the products supplied? Score: 100%
Overall score: 100%